frequently asked questions
Everything You Need to Know
GETTING HERE
Where is Franklin Manor located? Franklin Manor is located at 75 Esplanade, Strahan, Tasmania 7468, on the edge of Macquarie Harbour.
How far is Franklin Manor from major towns and airports? Approximate driving times: Launceston (Airport) 4 hours, Hobart (Airport) 5 hours, Devonport (Spirit of Tasmania Terminal) 3 hours 45 minutes, Cradle Mountain 2 hours 30 minutes, Burnie 3 hours, Queenstown 45 minutes.
CHECK-IN AND CHECK-OUT
What are your check-in and check-out times? Check-in is from 2:00pm and check-out is by 10:00am.
Is early check-in or late check-out available? Early check-in and late check-out may be available on request, subject to availability. Please contact us to discuss.
What are your reception hours? Reception is open from 7:00am to 6:00pm. If you are arriving outside these hours, please contact us in advance and we will make arrangements for your check-in.
FACILITIES
Is parking available? Yes, complimentary on-site parking is available for all guests in our upper (near reception) and lower (on Vivian Street) carparks. Please note, carpark spots are on a first come, first served basis.
Do you offer EV charging? No, not at present. However, EV charging is available in the carpark to the right-hand side of the cruise ship docks (a short 2-minute drive from Franklin Manor).
What public spaces do you have available to guests? Guests have access to two guest lounges, Charlotte’s in-house restaurant and dining rooms featuring an extensive cocktail bar and wine cellar, a billiard room situated in a light-filled atrium and the verandah overlooking historic gardens dating back to the 1800s.
Do you have a lift? No. Due to the heritage nature of the property, we do not have a lift. We do however have a lovely master staircase with original stained-glass windows and spectacular chandelier overhead. Please let us know if you’d prefer a room on the ground floor and we will do our best to accommodate your requirements.
Do you have air-conditioning? No. Due to the heritage nature of the property, we do not have air-conditioning. Pedestal fans are available for use during the warmer months.
Do you offer guest laundry services? No. However, laundry services are available from the Strahan Laundromat (a short 3-minute drive from Franklin Manor).
DINING
Do you serve breakfast? Yes. Breakfast is served in our dining rooms from 7am to 9am daily.
What type of breakfast do you offer at Franklin Manor? Our breakfast is served à la carte. Think in-house freshly baked croissants and bread, barista made coffee, house-churned butter plus all the trimmings of eggs, bacon and sausages from our small Tasmanian producers.
Do you have an on-site restaurant? Yes. Charlotte's at Franklin Manor is our in-house restaurant.
What type of food do you serve at Franklin Manor? Charlotte’s is a true fine dining establishment in the classical French style using exceptional Tasmanian produce. We source our ingredients from small farms, fishermen and producers from around the State.
Who is the chef at Franklin Manor? Charlotte’s was founded by Executive Head Chef Mathieu Venezia. Chef Mathieu has a fundamental belief that great food starts with the best ingredients.
Is your restaurant open to non-hotel guests? Yes, Charlotte's welcomes both hotel guests and visitors. Bookings are essential, particularly during peak season.
What are the restaurant’s opening hours? Charlotte's is open for dinner Tuesday to Saturday, 5:30pm until late.
Does the menu change? Yes. Menus evolve daily based on what our producers have to offer. Everything is made in-house from scratch.
Do you cater for vegetarians? Yes. A full vegetarian menu is available.
Do you cater for children? Not specifically. As a courtesy to all guests in the dining room, we do not accept reservations including children under the age of eight. We warmly welcome young diners above eight years old who can fully partake in our regular menus.
Can you cater for specific dietary requirements? We do our best to accommodate individual dietary requirements, however, due to our French-inspired menu, we cannot cater for dairy free or vegan diners. Please advise us of any dietary requirements you may have at the time of booking.
ACCOMMODATION
What room types do you offer? Franklin Manor offers three room types: Queen Rooms with a queen-size bed and ensuite, Manor Rooms with a king-size bed and ensuite and Manor Spa Rooms with a king-size bed and ensuite with in-bath spa. Each room is unique, shaped by the Manor's original 1896 design.
Do you have accessible rooms for guests with special needs? No, not specifically. However, we do have rooms that may be suitable. Please contact us to discuss your needs.
Can I request split beds? Yes, however only two rooms (Manor Rooms) can support this configuration. Please contact us to discuss your requirements and confirm availability.
Is Franklin Manor an adult only property? Yes. Franklin Manor is an adult only property. However, children 16 years of age (or older) can be accommodated when accompanied by an adult.
What is included in the room rate? All rooms include a Nespresso Vertuo coffee machine, a Stagg EKG Pro kettle, a Samsung “The Frame” smart television, premium Molton Brown amenities, a fully stocked minibar (items available for purchase), electric heating, electric blanket, complimentary WiFi and complimentary parking.
Do guest rooms have a fireplace? Several guest rooms feature original fireplaces, however owing to safety regulations, they are not for use. Please contact us if a fireplace in your room is important to you and we will do our best to accommodate your preference.
How many rooms does Franklin Manor have? We currently have 13 guest rooms available.
Can I request a specific room? We will always do our best to accommodate room preferences. Please contact us to discuss your requirements.
Are pets allowed? No, pets are not permitted at Franklin Manor.
EXPERIENCES
What activities are available in Strahan? Strahan offers many fabulous activities that quite simply shouldn’t be missed. Our top picks are:
· Cruising the Gordon river on World Heritage Cruises
· Riding the West Coast Wilderness Railway
· Seeing the play “The Ship That Never Was”
· Visiting the Morrison’s Huon Pine Sawmill
· Walking along Ocean Beach
· Taking a walk through People’s Park to view Hogarth Falls
Want to get the best out of your time on the West Coast? Let us help you arrange your itinerary. . .
We have packages that include many of the activities listed above which you can book directly from our “Offers” page. Alternatively, call us on (03) 6471 7311 to discuss your plans, the Franklin Manor Team will be happy to help.
What is the best time of year to visit? Strahan can be visited year-round. Summer brings longer days and milder weather, while the cooler months offer dramatic skies and a cosier atmosphere at the Manor. The West Coast is known for changeable weather, so several layers of clothes are always a good idea. Please note that Franklin Manor & Charlotte’s Restaurant closes for the months of June, July and August each year for winter break.
BOOKINGS & CANCELLATIONS
How do I make a booking? Please book directly through our website at: https://www.franklinmanor.com.au for the best available rates and offers or alternatively by phone on +61 3 6471 7311 or by email: info@franklinmanor.com.au.
What is your cancellation policy? Cancellations can be made up to 72 hours prior to 2pm on the day of arrival without penalty (group bookings excluded). Please refer to our Terms of Service for full details.
Can I modify my booking? Modifications can be made 72 hours prior to 2pm on the day of arrival without penalty (group bookings excluded). Please refer to our Terms of Service for full details. Please contact us as soon as possible if you need to change your dates or room type.