Terms of Service

Booking Policy 

Reservations require a credit card guarantee with full payment processed to that card upon arrival.

Prices discussed over the phone, by email or in-person but not officially booked at the time are subject to change thereafter.  Please remember that room availability can change at any time, particularly during peak season.

Cards accepted include American Express, Visa, Mastercard and Debit Cards. By providing credit card details you confirm you have the authority to use the credit card and you authorise Franklin Manor to charge the cost of your reservation to that credit card.  It is also a condition of occupancy that credit card details be confirmed upon arrival so that any incidental charges can be processed using that payment method upon checkout.  Please note:  Franklin Manor does not charge credit card surcharge fees.   

Check In Time: 2 PM
Check Out Time: 10 AM

Accommodation Enhancements 

Preselected enhancements to your stay are also subject to the booking policy terms and conditions.

Accommodation – Extra Guest Policy

Room rates are based on two-person occupancy. If you require an additional guest to be accommodated in the same room, then a charge of $100 per night for “room only” accommodation in a rollaway bed will apply (please note: this option is not available in all rooms – please contact us on (03) 6471 7311 to discuss options).

Packages and Offers

All special packages and offers are non-changeable and non-redeemable in part for cash or credit and may have minimum stay conditions.

Cancellation and Modification Policy

Our 72-hour cancellation/modification policy allows for cancellations or amendments to be made up to 72 hours prior to check-in without penalty (72 hours is calculated from 2pm on the date of arrival). Changes can be made up to 72 hours prior to arrival however room rate increases may apply depending on the alternate dates selected. If cancelling within 72 hours or if the booking is a ‘no-show’ full accommodation charges will be applied. No refunds are given if accommodation is vacated prior to the original departure date.

Group Bookings

As we are a small fourteen room property located in a remote destination, bookings of three or more rooms are classified as group bookings and are subject to the following terms and conditions:

• A 50% non-refundable deposit will be required four months prior to the check-in date with the balance payable two months in advance. Please note, both the deposit and final payment are non-refundable, however, if the booking is cancelled and rooms are re-sold, the equivalent refund will be processed.

Travel Insurance and Protection of Personal Property

It is highly recommended that you have appropriate travel insurance to cover your travel arrangements as cancellation penalties will apply. Your insurance protection should include cover for cancellation due to illness, medical and repatriation expenses, personal injury and accident, loss of personal baggage and money and personal liability insurance. Under Tasmanian law, Franklin Manor will not be liable to you for any loss, damage or destruction of your property except in very specific circumstances – see section 49A of the Civil Liability Act 2002 (Tas).

Third-party Tours and Activities

Third-party tours are subject to availability, minimum participation requirements and prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator that weather or any other conditions are such that it would be unsafe to conduct the tour. A full refund of the value of the tour will be applicable in this event.

The liability of Franklin Manor arising from any cancellations of tour bookings by a third-party tour operator is limited to the amount paid for the cancelled tour booking.

Refunds Policy

Where applicable, refunds will be processed back to your original method of payment.

Please note: depending on your financial institution, refunds may take three to five business days to appear in your account.

Adults Only Property

Franklin Manor was built in 1896 as the family home of Capt. Edward Miles, his wife Charlotte and their eleven children. As such, the sound proofing within the building is not comparable to a purpose built hotel. In considering the overall peace and enjoyment of all guests, we have made the decision to make Franklin Manor an adults only retreat. Please note: as we are an adults only property, children under the age of 16 years are not permitted without the prior consent of Management.

Pets are not allowed.

Conduct and Consideration

All guests are expected to be considerate of one another and you agree there is to be no excessive noise or disturbance of other guests.  Should Management have to request your noise levels be reduced, Management reserves the right to terminate your accommodation at any time without any refund of your accommodation charges.

Franklin Manor reserves the right to charge the credit card provided to cover theft or misappropriation of hotel property, breakages or damages and excessive cleaning charges associated with the misuse of the premises, including lost revenue if a room or space is unable to be sold or used due to the damage caused.

Smoking Policy

Franklin Manor is strictly a no smoking property.

If you are found to be smoking inside the property, Management reserves the right to terminate your stay without any refund of your accommodation charge.

Additionally, a further $300 will be charged to the credit card provided to cover a deep clean of the room or space affected by the smoke.

Parking

Parking is complementary for all guests.

Please note we have two carparks: an upper level carpark (near reception) and a lower level carpark (on Vivian Street).

Carparks are available on a first come, first served basis.